Support

Common questions

How does a child join?

A parent opens Settings → Family, taps Invite a member and shows the code. On the child's phone: open Piece of Cake, tap I have an invite, scan or type the code. That phone becomes the child's; no account or email is needed.

A phone was lost or replaced

A parent opens the child under Settings → Family and taps Invite phone: a new code is generated and the old phone is signed out at that moment.

Turning allowance off

Settings → Money & points → Points only. The money screens disappear on every phone; points and badges stay.

Reminders don't ring

Check that notifications are allowed for Piece of Cake in iOS Settings, and that the person's quiet hours under Settings → Family don't cover that time.

Deleting your account

Parent: Settings → Delete my account. If you are the only parent with a phone linked, the whole family goes with it. It is kept for 30 days in case of a mistake; email support@pieceofcakeapp.com within that time to get it back. After 30 days everything is erased for good.

Child: tap your picture, then Remove this phone from the family. Your chores and points stay with your parents, who can remove your profile under Settings → Family.

Shared device: a parent removes it under Settings → Family.

Right away, or without the app: email support@pieceofcakeapp.com from the email address of your account and ask for permanent deletion. We erase the account and everything it holds within a few days, without the 30-day wait.